What tools do I have to ensure session safety?

Flow Club is a video-based social space on the Internet, which means it's important we all stay vigilant in order to keep it a safe and productive environment for everyone. As a host, you play an important role.

In rare instances, honest accidents happen. In even rarer instances, a malicious actor can try to violate the community. Here are the tools you can use to address potential incidents

Turning off a participant's camera

You can turn off a participant's camera by going to your Attendees' tab and clicking on the video camera icon next to their name. This is useful if you realize someone had forgotten to turn off their video. They can always turn the video back on later.

Please note: this turns off the participant's video, and is different from hiding a participant's video for yourself.

Mute participant's mic

You can mute the participant's mic by 1) going to your Attendees' tab and clicking on the video mic icon next to their name or 2) mousing over their video tile and clicking on the mic icon in the top right corner. We auto-mute everyone when the sharing period ends, but this is an extra precaution in case a mic was turned back on.

Reporting a participant's video

In the case when there's a serious violation of our Community Guidelines, please report them to us. You can report a video by mousing over the video tile of the rule offender, and clicking on the flag icon.

After that, please share with us a detailed account to help us investigate and take the appropriate enforcement action.

Reporting a participant's chat

In the case when there's a serious violation of our Community Guidelines that happened specifically in the chat, please report the chat to us by mousing over the chat message, and clicking on the flag icon.

After that, please share with us a detailed account to help us investigate and take the appropriate enforcement action.

Removing a participant

In the rarest instances, you may need to remove a serious rule offender immediately. You can do that by mousing over the offender's video tile and clicking on the flag icon to report the video.

Next, please submit the report.

You will see an option to remove said member on the next screen.

Ask everyone to leave and contact Urgent Support

If any inappropriate behavior continues, please let everyone know by voice and/or in the chat that they can exit the room. When you get a chance, email us at urgent@flow.club with any more information that can assist us in protecting the community.

Safety of the community is our utmost priority. In addition to these member-facing controls, we have various security measures behind the scenes to help ensure the safety of the community, and we continue to enhance and implement new strategies to prevent violations before they happen. Thank you for helping us protect the community.